Refund policy
At Birsa London, we want you to feel confident when shopping with us.
If your purchase isn't right for you, you may request a return within 30 days of receiving your order, subject to the conditions below.
Return Conditions
To be eligible for a return:
- The item must be unused and unworn
- The item must be in its original condition
- The item should be returned with its original packaging where applicable
- The item must not show signs of wear, damage, washing, or alteration
For hygiene and resale reasons, worn footwear may not be accepted for return.
How to Request a Return
Contact us at support@bisralondon.com and provide:
- Your order number
- The reason for your return
- Photos if the item arrived damaged or defective
Our team will provide you with the return instructions.
Please do not send an item back without contacting us first.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Please allow additional time for your bank or payment provider to process the refund.
Damaged or Incorrect Items
If you receive an incorrect, damaged, or defective item, please contact us as soon as possible at support@bisralondon.com with your order number and photographs of the issue.
We will review the issue and work with you toward an appropriate solution.
Exchanges
Exchanges are subject to product and size availability.
If your requested size or color is unavailable, we may offer a refund instead.
Return Shipping
Unless the item is defective or incorrect, return shipping costs are the responsibility of the customer.
Final Sale Items
Items clearly marked as final sale are not eligible for return unless they arrive defective or incorrect.
Nothing in this policy limits any mandatory consumer rights applicable to you under local law.